Customer Success Engineer (CSE)

Gamelearn is the world-leading company in skills training through video games and a pioneer in the development of game-based learning solutions. With over 15 years of experience, we have trained more than 200,000 professionals from more than 2,000 companies from 5 continents (BBVA, Volvo, Adidas, Bayer, Camper, Coca-Cola, Decathlon, Ericsson, Europcar, Fujitsu, Iberia, Hyundai, Nivea, Panasonic, Pepsi ...)
Gamelearn has revolutionized corporate training by creating the most awarded game-based learning platform in the world.
Our team is passionate about video games and personal development. We believe in having fun at work in a relaxed environment (our offices have fushball and ping pong tables, video game consoles, sofas, vending machines, etc.)
Join a young, multicultural, creative and innovative team with a great purpose: to help people learn and grow!

Responsabilities:
- Helping our customers to deliver successful projects:
Responsible for the technical parts of the processes for the implementation/Onboarding of customer success.
Coach and advise customers during the implementation of technical solutions.
Be a crucial part of a customer experience across all channels and interactions

- Support the Customer Success & Sales Team:
Advocate customer needs/issues cross-departmentally
Lead CS' relationship with IT and Product departments, especially by setting the CS Departments priorities and helping define customer needs to be communicated to IT and Product.
Escalate & Manage fixes & issues on our platform jointly with the Dev team

- Help preparing the future of our platform with the Product & Dev teams:
Supervise product quality and suitability to customers' needs during design/ implementation and give final OK before launching to pro.
Act as the voice of customers and bring ideas for improvements and new features to the Product & development teams.
Support the Product teams in all the steps of development (Definition, UX, Planning, Testing, Roll out, Communication)
Lead integrations with other LMS.

-Computer science bachelor's degree or equivalent.
-Fluent English.
-2+ years of relevant experience.
-Demonstrated project management skills.
-You're driven: No one needs to push you to excel; it's just who you are.
-Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
-You want to help and serve our customers: They win, so you win.
-Prior experience in dealing with clients or customers, ideally B2B.
-Product expert, who possesses a strategic mind and is customer-service oriented.
-Proven ability to drive continuous value of product(s).
-Impeccable written and verbal communication skills.
-Detail oriented and analytical.
-Strong team player but still a self-starter.
-Thrives in