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Iberempleos. Ofertas de trabajo

Helpdesk Agent

Santa Cruz de Tenerife, Santa Cruz de Tenerife
Anunciado el 5 de agosto
Esta oferta ya no acepta candidaturas
Tipo de jornada
Tipo de contrato
De duración determinada
Salario sin especificar
Estudios mínimos
Ciclo Formativo Grado Superior
Número de vacantes
Número de inscritos
Descripción del empleo
Job Description

We are seeking energetic, vibrant speaking Level 1 Helpdesk agent to work in our new and expanding Flag-ship center located in different sites, the most usual sites is Tenerife, Spain.


Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.

Identify, evaluate and prioritize customer problems and complaints.

Analyze customer problems and formulate plans of resolution.

Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.

Evaluate new services, processes and technologies introduced at the helpdesk.

Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements

Work with departmental staff to promote, develop, and maintain strong customer service values.

Escalate unresolved issues to support leads, designated (Client) service group.


Mandatory languages (fluent): Main language + English + Spanish

Basic PC Skills

Good communication skills

Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)

Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation

Basic understanding of the principles, theories, and practices of group dynamics and/or team development

Basic Business Development: Results Focused, Initiative


Aditional Information


Fluent in other languages.

Previous experience as helpdesk and similar positions.

Requisitos mínimos
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