Neomotor

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Iberempleos. Ofertas de trabajo

Helpdesk Agent

CRIT Desk
Santa Cruz de Tenerife, Santa Cruz de Tenerife
Anunciado el 5 de agosto
Tipo de jornada
Indiferente
Tipo de contrato
De duración determinada
Salario
Salario sin especificar
Estudios mínimos
Ciclo Formativo Grado Superior
Nivel
Empleado/a
Número de vacantes
1
Número de inscritos
13
Descripción del empleo
Job Description



We are seeking energetic, vibrant speaking Level 1 Helpdesk agent to work in our new and expanding Flag-ship center located in different sites, the most usual sites is Tenerife, Spain.



Responsibilities



Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.


Identify, evaluate and prioritize customer problems and complaints.


Analyze customer problems and formulate plans of resolution.


Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.


Evaluate new services, processes and technologies introduced at the helpdesk.


Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements


Work with departmental staff to promote, develop, and maintain strong customer service values.


Escalate unresolved issues to support leads, designated (Client) service group.



Requirements


Mandatory languages (fluent): Main language + English + Spanish


Basic PC Skills


Good communication skills


Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)


Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation


Basic understanding of the principles, theories, and practices of group dynamics and/or team development


Basic Business Development: Results Focused, Initiative


Customer-Oriented



Aditional Information

DESIRABLE



Fluent in other languages.


Previous experience as helpdesk and similar positions.

Requisitos mínimos
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