Posibilidad de crecimiento.|Atractivo paquete salarial.
Barcelona Hotel 4* Deluxe.
Create a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, increasing guest loyalty, and maintaining relationships.
Coordinate with heads of Revenue Management, Food and Beverage and Engineering to ensure that services are provided in an efficient and timely manner.
Together with the Housekeeping manager, organize housekeeping activities, ensuring that the hotel is achieving cleanliness assured standards.
Monitor and ensure that the Reservations team members perform their job functions to the highest standard at all times.
Ensure that the reservation phone lines are attended at all times.
Ensure that associates are meeting guest needs and appropriately responding to any guest concerns and escalating as appropriate.
Have a thorough knowledge of hotel fire regulations and policy, accident reports and safety programs.
Regularly conducting Front Office staff meetings for the purpose of keeping the staff informed, providing training and ensuring that associates are safety conscious and trained in safe work practices.
Ensure financial goals of the department are being met by managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives.
Oportunidades de carrera y desarrollo profesional.
Requisitos mínimos
Hospitality degree or equivalent education/experience.
At least three (3) full years of supervisory employment at the Front Office in a similar size and type of hotel.
Very good understanding and knowledge of all other areas of the hotel, especially housekeeping operations and reservations.
